FREQUENTLY ASKED QUESTIONS
When purchasing online using your credit card and PayPal payments, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card and PayPal payments provider’s network, where your card and transaction is authorized and approved. Your credit card information and PayPal account is not stored on our servers.
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
First, locate the product you would like to purchase and choose the quantity in the selection box. Next, click on the “Add to Cart” button. All of your products will be added to your cart.
You will find your cart at the “My Cart” button located at the upper right-hand side of the website. When you are prepared to complete your purchase, ensure your cart is correct and press “Checkout”.
Enter your shipping/billing and credit card information and follow the instructions on the checkout page. Once your order has been placed, you will receive a confirmation email from us with the details of your order.
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter ” ç ” to ” c “.
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for you. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 1-3 business days), we will process the charges and submit the order for shipment.